Call Center
|
A reception desk which manages general enquiries and appointment, which functions as a round the clock call centre is a highlight feature of JPN Apex Trauma Centre, AIIMS. |
 |
 |
In public funded tertiary care hospitals like AIIMS, a reception desk call centre can provide immense cost savings besides revolutionizing healthcare management and delivery. The unique features of the call centre are :
- Professional operations:
The call centre will provide best-in-class service to clients with quality control at every stage and 100% call recording for auditing and quality purposes.
- Patient services:
With the main thrust on improving the quality of patient care, the call centre will manage all appointments and follow-up of patients for the whole of JPNATC.Round the clock personnel in the reception desk allows for hassle free services to the patients, who may find it difficult to comply with telephonic appointment system. The patients can thus directly enquire their doubts and other patient related queries.
- Centralized help desk & support:
The call centre will take over the responsibility of logging & initial troubleshooting software & hardware problems all over JPNATC and this will help in providing professional 24 X 7 support services at JPNATC.
To ensure access to the system, the call centre number is being advertised on every discharge summary/ transfer summary of all registered patients.